Unable to connect phone to Navdy

forjononlyforjononly Posts: 3Member
Navdy usually auto connects upon startup and detection of my phone's bluetooth. But I have encountered instances when the bluetooth connection is not detected. And when I try to manually connect with Navdy menu, it doesnt connect. Neither does using the app to connect. I end up doing a factory reset of the unit and/or reinstalling the app on my phone and sometimes it works again. But it happened again today, and neither method works. please help

Comments

  • philphil Posts: 118Member, Administrator, Moderator
    Hi @forjononly  - 

    Sorry you're having this problem. We've found a few instances where this happens. It's helpful for me to know the phone's OS version - the earlier versions of Android (pre-Android N have more fragile Bluetooth).

    Restarting your phone usually the lowest effort, most common solution. The Android Bluetooth's stacks can get in a poor state and a phone reboot frequently fixes it. Even easier, sometimes you can just turn your phone's Bluetooth on and off.

    Even without uninstalling the app, it's sometimes helpful to delete Bluetooth devices (including Navdy) and you can quickly re-pair.  I've never found that reinstalling the Android app fixes a problem. 

    Doing a factory reset of the Display and re-pairing the phone is a last resort but I know it's a pain and not typically necessary.

    For recent Android OSs, I haven't heard of frequent problems with devices losing their pairing.

    Navdy Chief Product Officer 
    I oversee software engineering, design, software QA, product management and product analytics. I've driven with Navdy almost every day since October 2016 and love learning about what people love and hate about the product. 
    Having a community of drivers who will help us continually refine the product. We release a new beta version of the mobile app and display almost every week, the comments and request you make on this site are a regular part of our internal discussions.
Sign In or Register to comment.